Generation issues
BuildSlow builds, failed outputs, missing pages, or results that need refinement.
Support should route people quickly: self-serve docs when possible, contact form when needed, and clear categories for urgent product issues.
Docs
self serve
FAQ
quick answers
Contact
direct help
Quick answer
FAQ for common buying and product questions.
How-to help
Docs and getting started for workflow guidance.
Human help
Contact page for anything specific to the user's account or project.
Support
These categories match the questions users will have during launch.
Slow builds, failed outputs, missing pages, or results that need refinement.
Subscription changes, invoices, cancellations, refunds, and usage limits.
Public links, preview links, exported code, and community publishing.
Sign-in problems, email changes, sessions, and account deletion.
Templates, integrations, team needs, or workflow improvements.
Broken pages, UI glitches, unexpected errors, or data not saving.
Where support should point
FAQ for common buying and product questions.
Docs and getting started for workflow guidance.
Contact page for anything specific to the user's account or project.
Start from the dashboard, choose a template, or use the docs if you want the details first.